Our Commitment to Organized Care
We have formulated our hospital policies to allow us to serve all of our patients in an efficient, timely, and organized manner. Each policy is important to us either because it allows us to deliver excellent service to our clients, or because it allows us to ensure that our pet patients feel comfortable and safe.
Appointment Policy
In order to serve as many patients as possible at times that are convenient for each patron, we operate with a scheduled appointment model.
Please call in advance to schedule an appointment with our courteous and professional front office staff. The further in advance you schedule, the more likely that your preferred time slot will be open. Of course, we will always do our best to accommodate you to the best of our abilities.
If your pet has a medical emergency during our open office hours, please try and call us on the way to the clinic as soon as you can. This will give a chance to move our schedule around, and assist you as soon as you arrive. If your pet needs urgent care after our normal business hours, please refer to the emergency location nearest you on our Emergencies page.
Arrival Policy
We ask that all pet patients be restrained while awaiting their appointments. This can mean either that they are leashed or crated. No matter how well trained a dog or cat may be, we firmly believe this policy is in the best interest of all parties involved for safety reasons.
If you suspect your pet has possibly contracted a contagious disease, such as kennel cough, please try and let us know so we can make special accommodations and prevent the spread of disease.
Our Cancellation & Rescheduling Policy
Cancellation/No Show Policy for Appointments
We understand there are times when you must miss an appointment due to an emergency or family/work obligations. We respectfully request 24 hours advanced notice to cancel an appointment. When you do not call to cancel an appointment, you may be preventing another patient from receiving much needed treatment.
Repeated failures to cancel appointments within the requested time frame will result in a non-refundable deposit equal to the value of the requested appointment to schedule appointments in the future. This applies after three combined offenses.
Scheduled Appointments
We understand that delays can happen, however we must try to keep the veterinarian and other patients on time. If you arrive 10 minutes past your scheduled time, and we can still reasonably accommodate you and the doctor approves, you may choose to be seen with a $10 late fee applied to your invoice.
Cancellation/No Show Policy for Surgery
Due to the large block of time needed for surgery, last minute cancellations can cause problems and added expense for the office.
If surgery is not cancelled at least 48 hours in advance, you will be charged a $250 non-refundable fee to reschedule the surgery.
Surgical deposits are $250. All specialty surgery deposits are equal to half the high end of the estimate provided.
Payment Policy
Our preferred methods of payment are:
Payment is due at the time of service.
